Groomly Return & Refund Policy

 

Here's everything you need to know about refunds at Groomly.

 

📅 30-Day Satisfaction Guarantee

 

We want you to feel completely confident shopping with Groomly. If you're not satisfied with your order for any reason, you can request a refund within 30 days of delivery.

Please note that all refund requests must include clear photo or video evidence showing the issue with the product. Shipping fees are non-refundable. Groomly does not accept physical returns — all eligible claims are resolved via refund directly to your original payment method.

 

💥 Damaged, Defective or Incorrect Items

 

If your order arrives damaged, defective, or not as described, please contact us within 48 hours of delivery.

To help us resolve this quickly, please include a short description of the issue along with clear photos or video of the product and packaging. Once verified, we will process a full refund to your original payment method within 5–10 business days. No need to send the item back.

 

❌ Non-Refundable Situations

 

Refunds will not be issued in the following cases: the refund request is made after 30 days of delivery, no photo or video evidence is provided, the product has been misused or damaged by the customer, or the issue reported is due to incorrect use as described in the manual.

 

🕒 Refund Processing Time

 

Once your refund is approved, please allow 5–10 business days for the amount to appear in your account, depending on your bank or card provider.

 

📦 Shipping & Delivery

 

As we work with international suppliers, orders are shipped directly from our fulfilment partners. Estimated delivery time for the United Kingdom is 6–15 business days. Please note that these are estimates and delays may occasionally occur due to customs clearance or carrier conditions beyond our control.

 

❓ Need Help?

 

Our support team is available to help with any questions about your order or refund request. Contact us at contact@groomlylife.shop and we will get back to you within 24 hours, or up to 48 hours on weekends.

 

📋 Policy Updates

 

Groomly reserves the right to update or modify this Refund Policy at any time. It is the customer's responsibility to review the most recent version before placing an order. By purchasing from Groomly you agree to the terms outlined in this policy.